The knowledge base module lets you create articles that are visible to your clients. Mostly commonly, the Knowledge base module it is used as a help desk, support center, and FAQ center, but you can use it for any content you like. Articles can have rich text, images, and videos. And you can categorize content using tags.
Internal User experience
Creating an article
When creating an article, you have the ability to combine rich text content with images and videos.
Client User experience
Viewing an article
Clients can upvote/downvote content so that you gain insight about what content resonates best.